Privacy

This page explains what V-Quest (Pvt) Ltd collects when you use vqpromo.com, why, who else handles it, and how long we keep it.

What we collect

When you send an enquiry or a message: your name, email address, phone number, company, city and country, your message, the products and quantities you ask about, and any artwork file you upload.

When you sign up for our emails: your email address, your name if you give it, the exact wording you agreed to, when you agreed, and which page you signed up on.

Automatically: when you send an enquiry we store a scrambled, one-way code made from your internet address. We use it only to stop people flooding our forms, and it cannot be turned back into the address. As with most websites, our hosting provider also keeps standard technical logs of visits.

Visit statistics: we use Google Analytics to count visits and see which pages are useful. It records the pages you view, whether you sent us an enquiry or signed up (never what you wrote), roughly where you are (your country and city), your device and browser, and how you found us. It does not receive anything you type into our forms.

Why

To reply to you, prepare a quotation, and arrange delivery. We email you about new products only if you signed up and confirmed by clicking the link we sent. We never sell your details, and we never use them for advertising.

Who else handles it

Only the services we need to run the website:

• our website and email hosting provider, whose servers are in India;

• a spam-check service on our forms, which sees your internet address and basic browser details to tell a person from a robot;

• secure cloud storage, which holds our backup copies;

• Google, which provides our visit statistics. We have turned off its advertising features, so this data is not used to show you ads.

We do not use advertising trackers or social media tracking pixels.

How long we keep it

• Enquiries and messages: 24 months. After that we delete your name, email, phone, city and message, and any artwork file. We keep only the company name and what was asked for, so we know our order history.

• Quotations and invoices: if an enquiry became one, we keep it for as long as tax and accounting law requires.

• Email signups: until you unsubscribe. A signup that was never confirmed is deleted after 14 days.

• Backups: deleted after about a year.

Cookies

We set two cookies that the site needs to work: one protects our forms against forgery, and one remembers your enquiry list while you browse. They expire after 2 hours without activity.

Google Analytics sets its own cookies, with names starting _ga, so it can tell a returning visitor from a new one. They last up to two years. We set no advertising cookies. You can block or delete cookies in your browser settings at any time.

Your choices

You can ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete it. Email sales@vqpromo.com. If we must keep something to meet a legal duty, such as an issued invoice, we will tell you. To stop our emails, use the unsubscribe link in any of them, or just tell us.

Keeping it safe

The site only works over an encrypted connection. Uploaded files are stored away from the public website. Staff sign in to our system with a password and a second code from their phone.

Contact

V-Quest (Pvt) Ltd · sales@vqpromo.com